Cancellation and refunds

Every new workspace gets 14 days free. We take a card at signup through Stripe and charge it when the trial ends, unless you cancel first. Each workspace gets one trial: coming back after cancelling starts a paid plan straight away.

Admins cancel on Billing, under Payment details and invoices. Cancelling stops the next renewal. The workspace stays open until the end of the period you’ve paid for, then closes.

A closed workspace keeps its data. Choose a plan again to reopen it, or email support@ebengreen.com to have it deleted.

Payments aren’t refunded, including for part of a month or year, unused seats or testers, or moving to a smaller plan.

If we charged you by mistake, for example twice for the same period or after you cancelled, email support@ebengreen.com and we’ll refund it in full. Refunds go back to the card that paid, usually within 5 to 10 business days.

If the law gives you a right to a refund, this page doesn’t take it away.

• Moving up, or from monthly to yearly, starts at once. You pay the difference for the rest of the period.
• Moving down, or from yearly to monthly, starts at the end of the period. The current period isn’t refunded.
• A smaller plan has to fit your workspace’s admins, annotators and active projects.

Each month we note the most testers your workspace had active at once. Any over your plan’s pool are billed with the next monthly invoice, at your plan’s rate, up to the cap your admin sets on Billing. Trials aren’t charged for extra testers. Rates are on the pricing page.

If a payment fails, Stripe tries again and the workspace stays open meanwhile. Update the card on Billing. If it stays unpaid, the workspace closes until a plan is paid.

We email admins at least 30 days before a price changes. The new price starts at your next renewal after that, so you can cancel first.