Terms of service

These terms are between Eben Green, Inc., a Delaware corporation (“we”), and the organisation that creates or uses an Eben Green workspace (“you”). By creating a workspace, accepting an invitation or using Eben Green, you agree to them. If you agree for an organisation, you confirm you can bind it.

Eben Green is for business use by people 18 or older. Our Privacy notice and Refunds page are part of these terms.

Eben Green lets you test AI models with people you invite, run evals, benchmarks and agents, review the results, and export training data and context. We improve it often and may change or remove features. If we remove something you pay for in a way that matters, we’ll tell you first. Features marked as previews may change or stop.

• Admins invite testers, annotators and other admins. You’re responsible for everyone in your workspace and what they do there.
• Each login is for one person. Keep passwords and API keys safe, and tell us at once if you think one has leaked.
• Give us accurate details, and keep the admins’ email addresses current: that’s where we send notices.

• Plans are billed monthly or yearly in advance, at the prices on our pricing page when you subscribe. Cards are charged through Stripe.
• A new workspace gets a 14-day free trial. We take a card at signup and charge it when the trial ends, unless you cancel first.
• Testers over your plan’s pool are billed each month after use, up to the cap your admin sets.
• Plans renew until cancelled. Prices don’t include taxes, which you pay where they apply.
• If a payment fails, we retry it. A workspace that stays unpaid closes until a plan is paid: admins see Billing, everyone else sees a paused page, and API keys stop working.
• We’ll email admins at least 30 days before a price change. It applies from your next renewal after that.
• Cancelling, refunds and plan changes work as the Refunds page says.

Your content is what you and your people put into Eben Green or connect to it: prompts, model replies, ratings, reviews, corrections, documents, tools, and conversations sent through the API. You own it.

You let us host, copy, process and show it only to run Eben Green for you, keep it secure and support you. We don’t sell it, and we don’t use it to train AI models.

You confirm you have the rights and permissions your content needs, including for any personal data in it, and that sending it to us and to the models you connect is lawful.

You connect your own models, judges and tools, and they run on your accounts and keys. You pay their providers for every call, including calls from runs, agents and checks you start or schedule. We send requests to the addresses you set, and we aren’t responsible for those services, their answers, their uptime or their charges.

Models, judges and suggestions can be wrong. Scores, checks and suggestions help you decide; they don’t replace your judgement. You’re responsible for what you build, ship or train with them.

Don’t use Eben Green to:

• break the law or infringe anyone’s rights;
• upload malware, or get into accounts, workspaces or systems you aren’t allowed into;
• probe, scan or load test the service without our written OK, or get round its limits or security;
• send spam, or harm or harass people;
• resell the service, or copy it to build a competing one;
• store health records, card numbers or government ID numbers, unless we’ve agreed to it in writing.

We may remove content or suspend access that breaks these rules. We’ll tell you why, unless the law or safety stops us.

You can cancel at any time on Billing. Your plan runs to the end of the period you’ve paid for. We may suspend or end your access if you don’t pay or seriously break these terms, with notice where we reasonably can.

When a plan ends, the workspace closes and its data is kept so you can come back. Export what you need first. An admin can ask us to delete the workspace and its data at any time.

Anything owed, your ownership of your content, and the disclaimers, limits and law sections still apply after the end.

If you send us ideas or suggestions, we may use them without owing you anything.

We work hard to keep Eben Green running and secure, but we provide it as is and as available. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we don’t promise it will be uninterrupted or free of errors.

To the extent the law allows:

• Neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible.
• Each side’s total liability under these terms is capped at what you paid us in the 12 months before the claim.

These limits don’t apply to what you owe us, or to your promise under “Claims about your content”.

If someone brings a claim against us over your content, your models or tools, or your breach of these terms, you’ll defend us and cover the resulting costs, as long as we tell you promptly and let you run the defence.

We may update these terms. For changes that matter, we’ll email admins at least 30 days before they apply, and using Eben Green after that means you accept them. The date at the top shows the current version.

• Delaware law governs these terms, without regard to its conflict of laws rules. Disputes go to the state or federal courts in Delaware, and both sides agree to their jurisdiction.
• These terms are the whole agreement about Eben Green. If part can’t be enforced, the rest still applies. Not enforcing a right isn’t giving it up.
• Neither side may transfer these terms without the other’s consent, except as part of a merger or sale of its business.
• Notices to us go to support@ebengreen.com. Notices to you go to your admins’ email addresses.